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Energy | Utilities

Customer Success Story

How Xcel Energy Improved Training Efficiency, Safety, and Engagement with VR

Xcel Energy, a leading US electric and natural gas energy company with over 12,000 employees, facing rapid changes in the energy industry and a transforming workforce, sought innovative and scalable training solutions.
They partnered with Facilitate to implement virtual reality (VR) training, aiming to improve training efficiency, safety, and engagement.
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Discover Xcel Energy's VR Training Journey

Watch this webinar to discover practical insights into how Xcel Energy successfully implemented virtual reality (VR) training into their organization including what worked, what didn’t, and how they overcame key challenges along the way.

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THE CHALLENGE

Xcel Energy faced significant hurdles in their journey to modernized training including:

Scaling Training and Managing Costs:

Meeting safety requirements in a high-risk industry while moving away from outdated training materials.

Technical Implementation and Expertise:

Overcoming a lack of internal VR development expertise and integrating VR into the existing Learning Management System (LMS).

Gaining User Adoption and Maintaining Content Relevance:

Securing user buy-in for VR training and keeping training materials up-to-date with industry changes.

THE SOLUTION

Xcel Energy partnered closely with Facilitate on:

Internal and User-Friendly Content Creation

Xcel Energy opted for internal VR content creation using Facilitate's no-code platform to control costs and allow Subject Matter Experts (SMEs) to easily create and contribute.

Strategic Implementation with Pilot and Collaboration

They began with a pilot program and employed a collaborative team approach involving SMEs, instructional designers, and content builders.

LMS Integration for Tracking

VR training was integrated into their existing Learning Management System (LMS) to track progress.

Iterative Development with User Feedback

They used an iterative development process, emphasizing testing and user feedback to refine the VR training content.

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THE RESULTS

With Facilitate, Xcel Energy was able to achieve substantial improvements in training outcomes:

Reduced Onboarding Costs

VR cut expensive physical training needs like travel and equipment, enabling scalable and efficient onboarding for a rapidly expanding workforce.

Boosted Safety & Business Continuity

VR created a risk-free environment for Xcel Energy employees to explore hazardous worksites and equipment, boosting workforce preparedness while avoiding operational disruptions.

Enhanced Employee Experience

Immersive VR training engaged a new, digitally-native workforce, making learning more effective and serving as a powerful tool to attract and retain dynamic talent in a transforming industry.

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The partnership has been really great with Facilitate, and they've helped us scale our program up to a point where we actually are implementing and starting to see benefits from the training itself.

Ian Weiss

General Supervisor of Technical Training, Xcel Energy
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We didn't know how to code or create virtual reality training but we wanted to create it, and so we had a great experience with Facilitate, where they were able to help us through any of the issues we were having.

Ian Weiss

General Supervisor of Technical Training, Xcel Energy
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Everybody is using PowerPoints, and our goal is to change it so that they're actually getting immersive experiences and can drive quality from the training that they didn't even know was possible to do.

Ian Weiss

General Supervisor of Technical Training, Xcel Energy

Key Success Factors

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Strategic Planning

Don't jump in without a clear roadmap. Careful consideration of pilot programs, desired outcomes, and potential challenges from the outset lays a solid foundation for successful integration and scaling.

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Team Collaboration

Combining subject matter expertise with instructional design skills as well as including IT and technology experts was required to get the new technology deployed and integrated into Xcel Energy's ecosystem.

FacAccess

User Friendly Technology

Facilitate's no-code VR Creation Platform allowed Xcel Energy SMEs to easily participate in the creation process. This empowered SMEs to quickly create and scale high-quality training content.

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Proactive Engagement

Promoting the value of VR training by showcasing it and addressing user concerns are vital for adoption. Additionally, providing an alternative option to VR headset usage from the beginning was important.

Get the Latest Immersive Training Insights

Xcel Energy Webinar

Watch this webinar to discover how Xcel Energy, a leading US electric and natural gas energy company, successfully implemented VR training using Facilitate.

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